Privacy policy

 PRIVACY POLICY

Last updated: April 19, 2026

At Vignora, discretion and respect for your privacy are fundamental to our brand. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from https://vignora.com (the “Site”).

For the purposes of this Privacy Policy, “you” and “your” means any user of the Site, including customers and visitors.

By accessing or using our Services, you agree to the practices described in this Privacy Policy.

This policy is designed in accordance with the Oman Personal Data Protection Law.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be published on this page with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information depending on how you interact with us.

We use this information to:

  • Process and deliver your orders
  • Communicate with you
  • Provide customer support
  • Improve our website and services
  • Comply with legal obligations
  • Protect our business and customers

We process personal data only as necessary for legitimate business purposes, contractual obligations, or with your consent, in accordance with applicable laws in the Sultanate of Oman.

 What Personal Information We Collect

1. Information You Provide Directly

  • Name, email address, phone number
  • Billing and shipping address
  • Payment confirmation details (we do not store card details)
  • Account login details (if applicable)
  • Messages sent to customer support
  • Shopping activity (cart, wishlist, preferences)

Providing certain information is necessary to complete transactions.

2. Information Collected Automatically (Cookies & Usage Data)

We automatically collect:

  • IP address
  • Device and browser type
  • Website usage and interaction data

We use cookies and similar technologies to enhance your experience.

3. Information from Third Parties

We may receive information from trusted service providers, including:

  • Shopify (our e-commerce platform)
  • Payment processors (secure payment handling)
  • Delivery partners (order fulfillment)

Our store is hosted on Shopify Inc., which provides the platform that allows us to sell our products and services to you.

How We Use Your Personal Information

 Providing Products and Services

  • Process payments and orders
  • Deliver products
  • Manage your account
  • Handle returns and exchanges

 Marketing and Communication

  • Send updates, offers, and promotions (where permitted)
  • Personalize your shopping experience

We will only send marketing communications where you have opted in or where permitted by law. You may unsubscribe at any time.

 Security and Fraud Prevention

We use your data to detect and prevent fraudulent or unauthorized activity.

 Customer Support

We use your information to respond to inquiries and improve our services.

Cookies

We use cookies to:

  • Enable core website functionality
  • Improve performance and user experience
  • Analyze website traffic

For more information about Shopify cookies:
https://www.shopify.com/legal/cookies

You can control cookies through your browser settings.

 How We Disclose Personal Information

We may share your information with:

  • Service providers (payments, shipping, IT, analytics)
  • Business partners (where necessary for operations)
  • Authorities when required by law

We do not sell your personal data.

 International Data Transfers

Your personal information may be processed outside Oman. In such cases, we ensure appropriate safeguards are in place to protect your data.

 Data Retention

We retain personal information only as long as necessary to:

  • Fulfill your order
  • Comply with legal obligations
  • Resolve disputes

 Your Rights

Under the Oman Personal Data Protection Law, you may have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (where applicable)
  • Withdraw consent
  • Object to certain processing

To exercise your rights, please contact us.

 Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from minors.

 Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the internet is completely secure.

 Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.